Frequently Asked Questions

Question 1

How can I register?

Answer

You can join our platform in several ways:

Registration methods:

Online via our website
By contacting customer support by phone

Online subscription instructions

Visit the official website.
Click the Order button.
Select the plan that suits you (Basic, Premium, or Mobile-only package).
Choose the subscription duration.
Enter your payment details and confirm the order.

After the payment is completed, your access details will be sent to your email.

Question 2

What do I need to become a subscriber?

Answer

The process takes only a few minutes. You will need a device with an internet connection, such as:

Question 3

How can I try the service for free?

Answer

Fill out the trial request form here.
Provide basic information: name, email address, phone number, and country of residence.
Within a few minutes, you will receive an email with your login details.

Question 4

Which payment methods are accepted?

Answer

Currently, we accept:

Bank cards
PayPal

Question 5

Where can I see my subscription expiry date?

Answer

The subscription end date is available in the Settings section. You will also receive an automatic notification 3 days before your subscription expires.

Question 6

How can I renew my subscription?

Answer

Log in to the renewal portal.
Enter your email address or username.
Enter your password.
Select the new subscription period.
Add payment details and confirm.

Question 7

Where can I find my account number?

Answer

Go to Settings → Account → Account ID.

Question 8

How many devices can be used at the same time?

Answer

A single subscription allows viewing on up to 3 devices simultaneously.

The platform works on:

NimiTV Box HD, WiFi, 4K
MAG Boxes
Amazon Fire TV
Android TV
Android devices
iOS devices
Samsung Smart TV
LG Smart TV
Sony Smart TV
Philips Smart TV
Roku TV

Question 9

What internet speed is recommended?

Answer

TV / Decoder / Smart TV – minimum 25 Mbps
Phone / Tablet – minimum 20 Mbps

Question 10

Does the service work with WiFi or only with a cable?

Answer

The service works with both WiFi and wired connections, with optimal quality in both cases.

Question 11

Is a satellite required?

Answer

No. Only an internet connection and our app or decoder are required.

Question 12

What channels are included?

Answer

NimiTV includes all Albanian TV channels in one package. All channels are included at a single price, with no additional fees

To see the full channel list, please click here.

Question 13

Is Big Brother VIP Kosova broadcast on NimiTV?

Answer

Yes, NimiTV holds exclusive rights for this broadcast in Europe.

Question 14

Can I watch Big Brother VIP Albania live?

Answer

Yes, it is available via the mobile app and TV.

Question 15

Are radio stations available?

Answer

Yes, all Albanian radio stations are available in the Radio section.

Question 16

Customise your channel list

Answer

Using the Add to Favourite option, you can personalise your channel list. You can access your Favourite channels anytime via My List.

Question 17

What is VOD?

Answer

Video On Demand allows you to watch films and series at any time, without restrictions.

Question 18

Can I watch programmes I missed?

Answer

Yes, all programmes are automatically stored for 7 days and can be watched whenever you like.

Question 19

What is EPG?

Answer

An electronic programme guide that shows current and upcoming TV schedules.

Question 20

How long does decoder delivery take?

Answer

Orders are processed within 24 hours, and delivery takes 2–5 working days.

Question 21

Are cables and a remote control included?

Answer

Yes, all necessary accessories are included in the package.

Question 22

How can channels be unlocked?

Answer

A PIN code is sent to you by email. If you lose it, please contact the call centre.

Question 23

How does the referral programme work?

Answer

For every friend who subscribes through you to a 6- or 12-month 3-in-1 package, you receive 1 free month.

Question 24

Is there an error in the app?

Answer

Please contact customer support, and the issue will be resolved promptly.

Question 25

The screen shows “NO SIGNAL”?

Answer

Check the HDMI cable and make sure the correct TV input is selected.

Question 26

Is the service available in Kosovo and Albania?

Answer

No. The platform does not provide service within Kosovo or Albania.
It is exclusively dedicatedto users living in the diaspora, primarily in Europe.

Question 27

Device usage restrictions

Answer

Devices such as Smart TVs and boxes may only be used within a single household. Use outside this scope is not permitted and may result in device suspension.